SHIPPING
Orders placed before 3 PM EST, Monday through Friday will ship out the same day. Orders placed after 3 PM or on weekends and holidays will ship out the following business day. Due to high order volumes during Black Friday, orders may require an additional time for processing.
Shipping times vary depending on your location and the shipping method selected at checkout. You will receive an estimated delivery date once your order is processed.
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also track your order from your account page.
RETURNS AND EXCHANGE
We gladly accept returns on all unworn merchandise, except sale items, for a refund or store credit within 30 days from purchasedate.
To ensure the prompt processing of your return, please know that all garment tags MUST be attached to the items. We are unable to process returns on any items that are soiled, worn, damaged, laundered, or missing garment tags. If we receive returned goods in any of the above listed conditions, we will dispose of them after advising,If you received a free gift with your purchase and your return reduces the merchandise subtotal of your order below the threshold to earn the free gift, you must return the gift merchandise along with your returned items.
If the free gift is not returned the original value of the gift will be deducted from your refund.
All sale items are final sale and may only be returned for store credit.. Sale items are defined as any item that was sold on www.lulifama.com at a discount from the suggested full retail price.
Follow the link for returns or exchanges: https://offer.lulifama.com/pages/returns
For a Return or Refund:
A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. Please note that we cannot refund shipping charges. The window of time for returns is30 days from the date the items were purchased.
For an Exchange:
In the event that you would like to exchangeyour purchased items, we kindly ask that you return the items for a refund orstore credit and place a new order. If you would like a refund to yourcredit card, please follow the instructions for processing a return. Pleasenote that we cannot refund shipping charges or waive future shipping charges ifthe new items value is under $100. If you would prefer a store credit,please follow the instructions for a return and select store credit from themenu options and we will waive the return shipping fee.
Credits aregenerally issued within 15-30 days of our receipt of returned merchandise
In the unlikely event that the merchandise is damaged or defective due to a manufacturing defect, we will replace it at no charge.
PRODUCT CARE AND SIZING
A few key steps help your Luli suits go a long way!
o Before use, rinse in a mixture of cold water andsalt or vinegar to help set and maintain the vibrant colors.
o After use, always rinse immediately. Chlorine,sunscreen, salt and tanning products can cause discoloration and even fading.
o Don’t put suits in the washing machine ordryer. Hand-washing with a mild soap isthe way to go.
o Don’t put away while damp, as this may cause thecolors to bleed.
o Hang or line dry suits inside. Sun is fun butprolonged UV exposure can cause fabrics to deteriorate and fade.
o We encourage that you beware of rough surfacesand hot tubs, as these can cause irreversible damage to the suits. To avoidpiling and deterioration of fabric, always sit on a towel when siting on rough,poolside surfaces.
Sizing Guide
o Here is a full sizing guide and chart:
https://offer.lulifama.com/pages/fit-guide-and-care-instructions
Here is a full sizing guide and chart:
https://offer.lulifama.com/pages/fit-guide-and-care-instructions
