Corporate Office

Hours: MON - FRI 9AM - 5PM EST

Location: 8785 NW 13th Terrace, Miami, FL 33172 

Tel: 888-363-9943, 305-234-5656

Email: contact@lulifama.com

Frequently Asked
Questions

Shipping

When will my order ship?: Orders placed before 3 PM EST, Monday through Friday will ship out the same day. Orders placed after 3PM or on weekends and Holidays will ship out the following business day. Due to high order volumes during Black Friday, orders may require an additional time for processing.
How long does it take for my order to arrive?: Transit times vary based on the service selected and transit time begins once the package leaves our facility. Please refer to our shipping policy for further details on shipping services.
Where can I track my order?: You will be notified via email with a tracking number and order tracking details via Narvar

Returns And Exchange

What is the Return Policy?

We gladly accept returns on all unworn merchandise, except sale items, for a refund or store credit within 30 days from purchasedate.

To ensure the prompt processing of your return, please know that all garment tags MUST be attached to the items. We are unable to process returns on any items that are soiled, worn, damaged, laundered, or missing garment tags. If we receive returned goods in any of the above listed conditions, we will dispose of them after advising,If you received a free gift with your purchase and your return reduces the merchandise subtotal of your order below the threshold to earn the free gift, you must return the gift merchandise along with your returned items.

If the free gift is not returned the original value of the gift will be deducted from your refund.

What if a Final Sale item doesn’t work for me?

All sale items are final sale and may only be returned for store credit.. Sale items are defined as any item that was sold on www.lulifama.com at a discount from the suggested full retail price.

How do I process a return or exchange?

Follow the link for returns or exchanges: https://offer.lulifama.com/pages/returns

For a Return or Refund:
A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. Please note that we cannot refund shipping charges. The window of time for returns is30 days from the date the items were purchased.

For an Exchange:
In the event that you would like to exchangeyour purchased items, we kindly ask that you return the items for a refund orstore credit and place a new order. If you would like a refund to yourcredit card, please follow the instructions for processing a return. Pleasenote that we cannot refund shipping charges or waive future shipping charges ifthe new items value is under $100. If you would prefer a store credit,please follow the instructions for a return and select store credit from themenu options and we will waive the return shipping fee.

When can I expect a refund or store credit?

Credits aregenerally issued within 15-30 days of our receipt of returned merchandise

What if my item is defective?

In the unlikely event that the merchandise is damaged or defective due to a manufacturing defect, we will replace it at no charge.

Product Care And Sizing

How do I care for my Luli Suits?

A few key steps help your Luli suits go a long way!
o    Before use, rinse in a mixture of cold water andsalt or vinegar to help set and maintain the vibrant colors.
o    After use, always rinse immediately. Chlorine,sunscreen, salt and tanning products can cause discoloration and even fading.
o    Don’t put suits in the washing machine ordryer.  Hand-washing with a mild soap isthe way to go.
o    Don’t put away while damp, as this may cause thecolors to bleed.
o    Hang or line dry suits inside. Sun is fun butprolonged UV exposure can cause fabrics to deteriorate and fade.
o    We encourage that you beware of rough surfacesand hot tubs, as these can cause irreversible damage to the suits. To avoidpiling and deterioration of fabric, always sit on a towel when siting on rough,poolside surfaces.

Sizing Guide
o   Here is a full sizing guide and chart:
https://offer.lulifama.com/pages/fit-guide-and-care-instructions

Sizing Guide

Here is a full sizing guide and chart:

https://offer.lulifama.com/pages/fit-guide-and-care-instructions